Terms & Policies
Welcome to Roadside Rescue LLC, your trusted referral service for towing and roadside assistance. Please note that Roadside Rescue LLC does not own or operate any tow trucks; we act solely as a referral service, connecting you with third-party service providers. We are not liable for services performed by third-party providers.
Services and Refunds:
Roadside Rescue LLC is dedicated to providing quality referral services. Due to the nature of our service and the variability in local provider availability, we may not always be able to fulfill every request immediately. If we are unable to connect you with a service provider, or if the service provided does not meet your expectations, you may be eligible for a refund.
Please note that if you receive assistance from another source before we are able to dispatch help, including assistance from a police officer or a good Samaritan, you may not be eligible for a refund.
To request a refund, please contact us within 48 hours of the service request at [email protected] or call us at (844) 859-8076. Refund requests will be reviewed based on the details provided and the circumstances of your request. Please note that delays or service interruptions due to high demand or unforeseen circumstances may not be eligible for refunds.
Payment Authorization:
By using Roadside Rescue LLC, you authorize us to process the payment for services on your behalf using the payment method you provide. Please be aware that, for the purpose of facilitating the service, your payment information may be shared with the third-party service provider to complete the transaction. All payments must be successfully processed before dispatching assistance. If your payment method fails, we will notify you and request an alternative payment method to proceed with the service. Roadside Rescue LLC is not liable for any issues or disputes arising from the payment processing with third-party providers.
Communication and Text Messages:
By providing your phone number, you consent to receive text messages regarding the status of your roadside service. This includes notifications on dispatch, estimated arrival times, service updates, and completion confirmations. These messages are designed to keep you informed and ensure a seamless service experience.
Privacy Assurance:
Roadside Rescue LLC respects your privacy. We will not share your personal information, including your phone number, with third parties for marketing purposes. Your information is used solely for the purpose of providing roadside assistance services and for communication regarding your service requests.
Dispute Resolution and Limitation of Liability:
Governing Law:
These terms shall be governed by and construed in accordance with the laws of the state in which Roadside Rescue LLC operates, without regard to conflict of law principles.
Arbitration Agreement:
To expedite the resolution of any disputes, you and Roadside Rescue LLC agree to first attempt informal negotiations for at least 30 days. If the dispute is not resolved, it must be settled exclusively by binding arbitration in the state where Roadside Rescue LLC operates. The arbitration will be conducted individually and will not be consolidated with any other proceedings.
Limitation of Liability:
Roadside Rescue LLC, including its third-party service providers, shall not be liable for any indirect, incidental, or consequential damages, including loss of profits or data, arising from the use of our services. Our total liability is limited to the amount paid for the specific service in dispute.
Indemnification:
You agree to indemnify and hold harmless Roadside Rescue LLC, its officers, employees, and agents from any claims or damages arising from your use of the services or violation of these terms.
Additional Terms:
- Service Availability: Roadside Rescue LLC cannot guarantee service availability in all locations at all times. Service is subject to provider availability in your area.
- Changes to Terms: Roadside Rescue LLC reserves the right to modify these terms and conditions at any time. Any changes will be posted on our website, and your continued use of the service constitutes acceptance of the revised terms.
- Severability: If any provision of these terms is found to be unenforceable or invalid, the remaining provisions will continue to be in full force and effect.
- Contact Information: For any questions or concerns regarding these terms and conditions, please contact us at [email protected] or call us at (844) 859-8076.
Complete Agreement:
These terms and conditions constitute the entire agreement between you and Roadside Rescue LLC regarding your use of the service, superseding any prior agreements.